Privacy Policy

This privacy policy sets out how Border Agri Parts uses and protects any information that you give Border Agri Parts when you use this website.

Border Agri Parts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Border Agri Parts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Your privacy is important to us. This privacy notice explains details of what information we collect from you, how we use it and who we share it with.

Who are we?

borderagriparts.co.uk is a trading name of Border Plant Sales Limited. Registered in England under number: 5288438. Reg. Office: Brookhouse Green, Smallwood, Nr Sandbach, Cheshire CW11 2XE

What information do we collect from you?

The only source of gathering your personal information is when you provide the information to us. You provide us with your personal information when you visit our website to browse. When you visit us personally or speak to us by phone, email or write to us we will collect necessary information. When you visit our offices and premises, your personal information will be captured by our CCTV system. We also use social media platforms, Facebook, Twitter, and Instagram, which may collect personal data. We use Google Analytics as a mean to track the number of visitors to our website.

The personal information we collect encompasses, your name, address, email address, landline and mobile number, financial details, account holder guarantee and phone call ID logs, this is not an exhaustive list but is the basis of the information we primarily gather about you. If you do make a payment online, your card details are not stored. It is collected by our third-party payment processors who specialise in secure online data capture and processing of credit/debit card transactions. Card details taken over the telephone or on a chip and pin system on site are not stored anywhere.

What if this information is incorrect?

You have the right to question any information that we hold about you or that you may believe to be incorrect. Please contact us if you do and we will take reasonable steps to correct this.

How will we use the information about you?

We take your privacy extremely seriously and we will only use your personal information to administer your account in accordance with our contractual obligations and to provide the products and services you have requested from us. We will also use your personal data to (A) process and dispatch orders that have been sent in online, email or direct by phone. (B) Respond to customer services enquiries. (C) Maintain you user account. (D) Keep you up to date with the status of your orders. (E) Issue invoice and statements.

Where we have received your consent, we will keep you informed about promotional offers, new products and services and inform you about events that we consider may be interest to you. To meet our legal and regulatory obligations it will also be necessary for us to process your personal information.

Why do we collect this information?

We use your information collected from the website to personalise your repeat visits to the website and to send out our newsletter to those who have subscribed to it.

Who might we share your information with?

To enable us to supply our products to you it will on occasions be necessary for us to engage the services of our Third-Party Stakeholders, such as Couriers, Shipping Companies, Transport Companies. Prior to engaging with such companies, we will ensure that they. Like Border Agri Parts, have implemented all appropriate safeguards to ensure protection of your personal information.

How do we store this information?

Your personal data is stored in our secure database, which is intended for use only by our company and is monitored on a regular basis to prevent intrusion or loss of data.

How long do we keep hold of your information?

We will hold your personal data as a customer until you request us not to do so.

How can I access the information you hold about me?

At any time, you may remove your email address by opting to unsubscribe at the bottom of an email promotion. Alternatively, you can email info@borderagriparts.co.uk or call 01477505832. You can access any personal information we hold on you by post at the following address: Border Plant Sales Ltd, Brookhouse Green, Smallwood, Nr Sandbach, Cheshire CW11 2XE

How can I remove any personal information you hold about me?

You have the right to ask us to remove, delete or stop using your personal information. If you wish us to do so, please contact us.