Call Us Now! 01477 505832
Send Message >
01477 505832
info@borderagriparts.co.uk
Product added to cart
Part No:
Customer Returns Policy
1. You have the right to cancel your order from the moment you place your order and up to 14 days from the day you receive your goods. All cancellation requests are to be requested via email to info@borderagriparts.co.uk. Cancellation requests will not be accepted over the phone. There is a returns form at the bottom of the policy.
2. You can return an order via our shop in Sandbach; however, these will not be accepted without prior approval via an email to info@borderagriparts.co.uk. A copy of the invoice and authorisation is to be included. There is a returns form at the bottom of the policy.
3. All returns must be requested via email to info@borderagriparts.co.uk with the following information: correct part number, quantity for return, reason for return, what machine you are fitting it to and original invoice number. If all the relevant information requested is not supplied, the returns request may be refused. Once the return request is approved, an email confirming this will be sent. A copy of the approval email must be attached to the items for Border Agri Parts to identify the items as a return. Failure to do so will result in delayed processing of the return thus delaying the refund to you. Unauthorised returns will incur a restocking fee of 10%. There is a returns form at the bottom of the policy.
4. Goods will be accepted for return up to 14 working days from the date of receiving the item and in a resaleable condition. Any goods agreed for return outside the 14-day limit and up to 3 months will be subject to a 20% re-shelving / handling charge. Any return over 3 months from the date of invoice will be classified as an exceptional return request and point 5 of this policy applies.
5. Exceptional Return Request: if a customer requires to return goods outside of the 14-day limit and exceeds the time scale in point 4, Border Agri Parts will review this on a case-by-case basis. If approved, the return will be subject to a 25% re-shelving / handling charge. It is important to note that no item will be accepted for return over 6 months from the invoice date.
6. Once a return request has been approved it is the responsibility of the customer to send the goods back to Border Agri Parts. The approved return request is valid for 10 working days. If the goods are not returned to Border Agri Parts within 10 working days from date of approval, the return request will be cancelled. Border Agri Parts will not arrange collection unless faulty or damaged.
7. Goods that are classed as “not compatible” as per our listing on the website will be accepted for return up to 14 working days from the date of receiving the item and must be in resalable condition. Any goods agreed for return outside of the 14-day limit and up to 3 months of the invoice date will be subject to a 5% re-shelving / handling charge. Any requests over 3 months from the date of invoice will not be accepted.
8. Goods classified as “ordered incorrectly” or “not required” by the customer will not be accepted or agreed for return unless pre-approved and within the 14 days and anything outside this and up to 3 months from the invoice date will be subject to point 4.
9. Any goods received damaged or incorrect must be reported within 72 hours of receipt. It is the responsibility of the customer to check the package / pallet for damage. If damage is reported after 72 hours of receipt Border Agri Parts may not approve or accept the claim. All requests must be sent to info@borderagriparts.co.uk this is to include evidence (photographs of the damaged / incorrect goods part number).
10. If your product is faulty, you have 30 days from taking ownership of the product (this could be the date of purchase or the date it was delivered to you – whichever is later) to claim a refund. After this time, you must give Border Agri Parts an opportunity to repair or replace the item before you can claim a refund. All requests must be sent to info@borderagriparts.co.uk with the reason and any evidence. This is valid for 6 months and after that up to 12 months it is up to the customer to prove the product was faulty at the time of delivery. A claim will become VOID if the item has been altered (including painting) or any makers seals have been broken.
11. You can not return an item if it has been modified in any way as this invalidates the warranty. This includes painting and modifying to make an item fit.
12. Lubricants. Border Agri Parts will not accept return requests for any lubricants that have been purchased. This includes items ordered incorrectly or no longer required.
13. All refunds will be issued within 14 calendar days after returning the items. This will be for the invoice total (single item invoice) which includes standard delivery. If your invoice has multiple items, your refund will be for the item returned only unless all items have been returned.
14. Refunds will be issued at the original invoice value. This will include the original standard delivery cost. Any re-shelving / handling fee from points 3, 4, 5 will be deducted from the value of the parts and not the value of the invoice which includes the delivery cost.
15. All approved refunds will be issued at the original customer who purchased the product.
16. All returns postage is to be paid for by the person returning the item and not Border Agri Parts.
17. All goods must be returned in a resaleable condition and in the original packaging where possible.
18. Any items received incorrectly by a customer, Border Agri Parts will arrange collection for the goods at no cost to the customer who received the items. This applies to a customer receiving other customers order or the customer receiving an item not ordered “picking error” either a collection will be arranged, or an “exchange” will be arranged.